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Privacy Policy

1. DATA CONTROLLER

Identity: Rentaware, S.L.

Postal address: Calle Tecnología 123, 28001 Barcelona

Telephone: +34 900 123 456

Contact Data Protection Delegate: dpo@rentaware.com

2. PURPOSES OF PROCESSING

Rentaware processes the information provided by interested parties for the following purposes:

  • To manage the contracting of our renting services, including billing and collection.
  • To provide technical support and customer service.
  • To manage requests for information received through our web forms, e-mail or telephone.
  • Send commercial communications about our products and services (only if you have given your specific consent to do so).
  • Conduct satisfaction surveys to improve our services.
  • To comply with legal obligations.

3. LEGITIMISATION OF THE PROCESSING

The legal basis for processing your data is:

  • Execution of the contract: The processing is necessary for the execution of the hardware leasing contract to which you are a party.
  • Consent of the data subject: For the sending of commercial communications and newsletters.
  • Legitimate interest: To improve our services and customer care.
  • Legal obligation: To comply with tax, accounting and other legal obligations.

4. CATEGORIES OF DATA PROCESSED

The data we may process includes:

  • Identification data: name, surname, DNI/NIF, postal address, telephone, email.
  • Professional data: company, position, sector.
  • Personal data: signature.
  • Financial data: bank details for direct debit of payments.
  • Technical data: IP address, browser type, device and information about your visit to our website.

5. RECIPIENTS OF YOUR DATA

Your data may be communicated to:

  • Companies providing services necessary for our activity (transport, installation, technical support, IT services, payment management), always with guarantees of confidentiality and adequate protection.
  • Public administrations in compliance with legal obligations.
  • Financial institutions for the management of collections and payments.

 

International data transfers outside the European Economic Area (EEA) will not be carried out without the appropriate guarantees.

6. DATA RETENTION

We will retain your personal data for the duration of the contractual relationship and, thereafter, for the legally established periods according to the purpose of each processing:

  • Billing-related data: 6 years (tax obligations).
  • Contractual data: 6 years (commercial obligations).
  • Data of potential customers: 1 year from the last interaction, unless you request their deletion earlier.
  • Data for sending commercial communications: until you request cancellation.

7. RIGHTS OF INTERESTED PARTIES

You may exercise the following data protection rights:

  • Access: Know what personal data we process about you.
  • Rectification: Modify inaccurate or incomplete data.
  • Deletion: Request the deletion of your data when it is no longer necessary.
  • Opposition: Request that we stop processing your data for reasons related to your particular situation.
  • Restriction of processing: Request the restriction of processing in certain circumstances.
  • Portability: Receive your data in a structured format and transfer it to another data controller.
  • Withdraw consent: For processing operations based on your consent.

To exercise these rights, you can send an email to dpo@rentaware.com or a letter to our postal address, enclosing a copy of your ID card or other identification document.

You also have the right to file a complaint with the Spanish Data Protection Agency (www.aepd.es) if you consider that your rights have been violated.

8. ORIGIN OF THE DATA

The personal data we process comes from:

  • The data subject themselves or their legal representative.
  • Our website and contact forms.
  • Interactions with our social media profiles.

 

No data is obtained from external sources unless specifically stated otherwise.

9. SECURITY MEASURES

Rentaware has adopted the necessary technical and organisational measures to guarantee the security of personal data, preventing their alteration, loss, processing or unauthorised access, taking into account the state of technology, the nature of the data stored and the risks to which they are exposed.

10. COOKIES

Our website uses cookies and similar technologies. For more information, please see our Cookies Policy.

11. CHANGES TO THE PRIVACY POLICY

Rentaware reserves the right to modify this Privacy Policy to adapt it to new legislation or changes in our practices. In the event of modification, we will notify you via our website or by other means so that you may be aware of the changes made.

12. CONTACT

If you have any questions about the processing of your personal data or about this Privacy Policy, you can contact our Data Protection Officer at:

Email: dpo@rentaware.com
Address: Calle Tecnología 123, 28001 Barcelona
Telephone: +34 900 123 456